Tascom Evolution Tour

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Agent Accuracy

• Credit Card Verification

• Conditional Jump

• Drop-Down Menus

• Edit Masks

• Listed Selections, Menus, and Database Access

• Look-up Options

• Required Fields

• Spell Check

Time/Date Sensitive Features

• Time/Date Sensitive Message Forms

• Time/Date Sensitive Reminders

• Time Sensitive Answer Phrases

• Time Sensitive Instructions

• On Call Schedule

Minimum of Agent Keystrokes

• Automatic Word Wrap

• Copy, Edit, and Redeliver Messages

• Custom Keyboards

• Distribution Channels

• Message Distribution

• Speed Dial

Search for Information

• Client Directory and Individual Names

• Index Sorting

• Master Card Search

• Multiple File and Table Search

• Search Codes

Help for Agents

• Dynamic On-line Help

• Global and Form Specific General Information

• Help Lines, Popup Boxes, and Client and Form Specific General Info

Accessing Accounts

• Account Directory

• Account Memory

• Automated Directory

Agent Interface

• High Resolution

• Personalized Agent Workstations

• Screen Format

• Go To a Third Party Program
• Pop to a Third Party Program

Information Distribution (Message Delivery)

• Automatic Distribution

• Fax, Email, and Pager Programs

• Copy, Edit, and Redeliver

• Web and PDA Delivery

• Text to Speech Delivery